Full-time | Morrisville, NC
Founded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment to over 1,800 venues, theaters, arenas, festivals, fairs, performing arts centers and multi-use facilities.
JOB DESCRIPTION & KEY RESPONSIBILITIES
Etix is looking for talented people with a passion for and experience in the ticketing industry to be a part of our growing Client Services team. As a member of the Client Services team, the Client Services Specialist will proactively address client issues with a blend of optimism and realism, with an emphasis on clear communication. This position will support Etix’s growing client base via phone and email, as well as on-site at live events.
The winning candidate will have several years of ticketing-related experience, be a proven self-starter and problem-solver with the ability to take direction and apply it to unique challenges. The Client Services Specialist’s tasks will include creating events with the Etix ticketing system and providing ongoing technical support and training on the Etix system, hardware and equipment.
- Knowledgeable about the ticketing industry and live events.
- Excellent interpersonal and communication skills.
- Collaboration and teamwork.
- The ability to travel and flexibility to work some nights and weekends.
- The ability to learn quickly and adapt in high-paced environments.
- Web and tech savvy.
Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Email resume & cover letter to firstname.lastname@example.org with the subject line “Client Services Specialist.”