Client Services &
On-site Support

If we could have only one core value, it'd be 'service,' and Matt exemplifies our commitment to our clients. He's led Etix teams at live events from the Shanghai F1 race to the Strawberry Festival in Florida...and most places in between.

Here are some of the services our clients love

Account Management Team

Our Client Services team is here to assist you every step of the way throughout your performance lifecycle. Wherever you need us, we’ll be there.

On-site Support

Sometimes your event needs more support than our call center can provide. That’s why we offer on-site service and support for any event.

Equipment & Support

We’re happy to provide the tools you need to keep your event running smoothly, from Boca Thermal Ticket Printers to Mobile Selling Stations, we have the equipment you need.

Training & Webinars

Whether you need a little help or want to dig into more complex Etix features, our training team provides you with the resources you need to sell more tickets.


Have money questions? Our Accounting team is available to assist you with any settlement and financial questions or concerns.

Fraud Prevention

Fraud isn’t something you should have to live with, that’s why we offer our clients protection during and after purchase.

Etix University

Etix University is your resource for learning everything from reporting to marketing tips. From live training to an online knowledge base, our team empowers you to control your business.


Next: The intersection of ticketing & marketing

Make your events more profitable

"Etix has blown me away with their world-class customer service. I can't say enough about the dedication of their client services team."

− Denny Magruder, Executive Director, WesBanco Arena

"Customer service representatives at Etix rock! They are always responsive and available, whether it’s on the phone or in-person, and they always make sure our needs are met and exceeded. "

− Jill Spindler, Soaring Eagle Casino & Resort

"Hands down, the attention and dedication to customer service has been the highlight of our experience with Etix. Considering their solid ticketing platform, that's saying a lot!"

− Matt McGlasson, Soldiers & Sailors Memorial Auditorium, Chattanooga, TN