Etix Blast! 2022 Full Schedule
September 8 - 10 | Raleigh, NC
WHAT'S HAPPENING AT BLAST!
Etix Blast! is our annual Client Summit held each September in downtown Raleigh, NC alongside the Hopscotch Music Festival. It is the perfect mix of networking, industry education, and fun for our clients and partners! There will be training workshops with Etix University, partner sessions, and social events to enjoy.
WHERE?
Sheraton Hotel,
Downtown Raleigh, North Carolina
WHEN?
September 8 - 10, 2022
Discounted rates available now!
Click here to register.
SCHEDULE AT A GLANCE
Wednesday, September 7
Welcome to Blast! Join us on the rooftop of the Residence Inn for heavy hors d’oeuvres and tasty drinks as we kick off our first in-person event since 2019.
Thursday, September 8
Welcome to Blast! Check in at the registration table in the Sheraton Hotel and network before our keynote begins.
Kicking it off as usual with Etix CEO Travis Janovich, joined by Chief Product Officer Chris Battaglino. More details below!
Dana and Sabre Carroll offer their insights on Diversity, Equity, Inclusion, and Accessibility in this important session. See detailed information below.
Lunch is on us! Enjoy an entertaining chat with Etix’s Scott Sloyer while you dine and relax before sessions begin. Scroll to the detailed schedule below for more information!
Attend box office and marketing sessions, industry panels, browse Exhibit City and meet our sponsors, and get your questions asked in Learning Labs.
Network with your peers, enjoy drinks and snacks, marvel at cool magic tricks by Mike Casey, and enjoy the best view of the Hopscotch Music Festival from the VIP Lounge in the Capital Room at the Sheraton.
Join us for the after-after party where we keep the drinks and food flowing. Get there early and have your cards read by tarot reader Kathleen Ibis or have a custom poem created by Raleigh’s Poetry Fox. Pace yourself and stay hydrated!
Friday, September 9
We kept you up late the previous night, so let’s start day-two with an easy, mid-morning brunch.
Kicking off day two with a town hall about the changes we’ve all seen in the live event landscape over the last few years. Join the conversation!
Attend box office and marketing sessions, industry panels, browse Exhibit City and meet our sponsors, and get your questions asked in Learning Labs.
Mix and mingle as you enjoy tasty beverages and talk shop with your peers.
Network with your peers, enjoy drinks and snacks, marvel at cool magic tricks by Mike Casey, and enjoy the best view of the Hopscotch Music Festival from the VIP Lounge in the Capital Room at the Sheraton.
Saturday, September 10
Rejuvenate and relax with our recovery brunch and bid a fond farewell to friends new and old. We’ll see you next year!
DETAILED SESSION SCHEDULE
Etix Past, Present, & Future
(10:00 am – 10:45 am)
Room: Oak Forest A & B
Presenters: Travis Janovich, CEO; Chris Battaglino, Chief Product Officer
Who Should Attend: Everyone!
Description: CEO Travis Janovich and Chief Product Officer Chris Battaglino share the Etix highlight reel from the biggest product advancements since we last met in person in 2019. They will guide us through what’s to come on the Etix product roadmap for 2022, 2023, and beyond!
Diversity, Equity, Inclusion, and Accessibility: Why we’re still talking about it
(11:00 am – 12:00 pm)
Rooms: Oak Forest A & B
Presenters: Dana Carroll, United States Holocaust Museum; Sabre Carroll, Intelligence Community (retired)
Who Should Attend: Everyone!
Description: We all wonder why diversity, equity, and inclusion have failed in so many corporations since DEI programs began years ago. This session will look at some of the whys, but more importantly, discuss what diversity, equity, and inclusivity really are and why we need them. We will provide a broad scope in four key areas of diversity in the workplace: internal, external, organizational, and worldview.
Lunchtime Chat: Service Beyond the Box Office
(12:00pm – 1:15 pm)
Rooms: Oak Forest A & B
Presenters: Scott Sloyer, Director of Sales, Etix
Who Should Attend: Everyone!
Description: Scott Sloyer takes our fundamental tenet of “Service” to a new level. While you’re enjoying lunch, he’ll share some photos and his experiences volunteering in New York City at the height of the COVID crisis and his recent trip to Poland to provide aid to refugees from the Ukrainian conflict.
Exhibit City
(1:30 pm – 4:30 pm)
Rooms: Oak Forest A & B
Description: Visit our sponsors and experience all the equipment Etix has to offer with hands-on demos. Sponsored by Boca Systems, Data Capture Solutions, Custom America, Alvarado, Prism, and more.
Learning Labs
(1:30 pm – 4:30 pm)
Rooms: Governors I & II
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system. A signup link will be sent to attendees in August!
Quiet Working Room
(11:00 am – 4:30 pm)
Room: Willow Oak
Description: Need a place to catch up on work, take a break, or charge your devices? We’ve got you covered.
Box Office Highlights & Hidden Features
(1:30pm – 2:15pm)
Room: Hannover I
Presenters: Leah Finch, Senior Training Specialist; Alyssa Newell, Director of Training
Who Should Attend: Ticketing Professionals
Description: It’s true; Etix has a lot of system capabilities. With features being created and updated daily, you could easily miss a system tool that would be advantageous to your ticketing practice. During this session, we’ll highlight box office standouts and a few hidden features!
Navigating Digital Advertising in a Privacy-Focused World
(1:30pm – 2:15pm)
Room: Hannover II
Moderator: Aaron Bare, Chief Marketing Officer, Etix
Panelists: Courtney Barwick, Digital Marketing Manager, Rockhouse Partners; Kosha Irby, Chief Marketing Officer, Professional Bull Riders; Robb McAdams, Digital Marketing Manager/Box Office Manager, The Orange Peel
Who Should Attend: Marketing Professionals
Description: In recent years, social media platforms and internet browsers have made significant changes in how we track our ticket buyers and their actions online. With these fundamental shifts that value privacy over tracking, our panel will discuss how marketers have had to rethink their approach to digital marketing strategies, which metrics matter, and how to measure ROI with less reliable indicators.
Welcome to the Etix Family
(1:30pm – 2:15pm)
Room: Hannover III
Presenters: Kevin Brosseau, Product Owner; Kimberly Kolb, Client Services Manager; Maddie Snider, Marketing Services Manager
Who Should Attend: New & Future Clients
Description: New to the Etix system, or planning to make the switch? This panel discussion will give a brief overview of the Etix conversion process and the resources available to you in the system to make a smooth transition.
Show Me the Money: Settlements Explained
(2:30 pm – 3:15 pm)
Room: Hannover I
Presenters: Brian Crossland, VP of Finance; Alyssa Newell, Director of Training; Shon Stump, Settlements Manager
Who Should Attend: Venue and Organization Management, Finance
Description: In this session, our accounting experts will show you how to run, understand and analyze the three main reports that are included in all of your weekly settlements.
Capturing New Audiences and Turning them into Forever Fans with Full-Funnel Marketing
(2:30pm – 3:15 pm)
Room: Hannover II
Presenters: Taylor Panaccione, Marketing Specialist; Morgan Pestyk, Marketing Specialist
Who Should Attend: Marketing Professionals:
Description: Every event has a “life cycle:” an announcement, an onsale, the event day, and more! Let us show you how to match the right marketing tools with the right message at the right time to maximize conversions and engagement.
Transforming Ticketing with Technology
(2:30 pm – 3:15 pm)
Room: Hannover III
Presenters: Trent Gray, Box Office Manager, ASM Richmond; Tabitha Sechrist, General Manager, Dominion Energy Center
Who Should Attend: Box Office Professionals, Venue and Organization Management
Description: Find out how the ASM Richmond team worked with Etix to leverage new system features to transform their ticketing. By embracing technology, they gave patrons control of their experience including Etix Account Manager, mobile-only tickets, and a cashless box office.
Experience Etix Express
(3:30 pm – 4:15 pm)
Room: Hannover I
Presenters: Leah Finch, Senior Training Specialist; Michael Reklis, Director of Sales for Music Venues
Who Should Attend: Box Office Professionals
Description: Learn how to create general admission events in a simpler, faster way than the traditional Etix system and review basic information for all your shows in a straightforward view.
Understand Your Audience and Turn Data into Dollars Using Google Analytics
(3:30 pm – 4:15 pm)
Room: Hannover II
Presenters: Bryant Chappell, Marketing Specialist; Ann Carmen Thomas, Marketing Specialist
Who Should Attend: Marketing Professionals
Description: At Rockhouse Partners, we harness Google Analytics (GA) data to develop insights on our audience, that ultimately maximize our ROI. In this session, learn the top things to know about Google Analytics, as well as some changes coming our way in 2023 with GA4.
Etix API: Let’s Get Connected! How Partners Use New Endpoints To Save You Time in Venue Operations and Email Marketing
(3:30 pm – 4:15 pm)
Room: Hannover III
Presenters: Chris Battaglino, Chief Product Officer; Juan Torres, Chief Revenue Officer, Prism; Andrew Voelker, VP of Sales, Hive
Who Should Attend: Box Office and Marketing Professionals
Description: In this session, catch up on the latest integration updates, along with partner demos showing how the Etix API can bring simplicity and efficiency to your day-to-day workflow.
Venue Town Hall: Changes in the Live Event Landscape
(11:15 am – 12:15 pm)
Rooms: Oak Forest A & B
Moderator: Kell Houston, Owner, Houston Productions
Panelists: Bob Papke, Vice President – Theaters, Official ASM Global; Monica Reeves, Director of Entertainment, Agua Caliente; Chad Rodgers, Co-owner, Cain’s Ballroom
Who Should Attend: Everyone!
Description: In this town hall, we’ve assembled experts from Casinos, Performing Arts, Music Clubs, and Festivals to share their lessons learned – good and bad – during the past two years, and what we can do to adapt to sudden change. Gain useful insights and join the conversation to share your experiences!
Exhibit City
(12:30 pm – 3:00 pm)
Rooms: Oak Forest A & B
Description: Visit our sponsors and experience all the equipment Etix has to offer with hands-on demos. Sponsored by Boca Systems, Data Capture Solutions, Custom America, Alvarado, Prism, and more.
Learning Labs
(12:30 pm – 3:00 pm)
Rooms: Governors I & II
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system. A signup link will be sent to attendees in August!
Quiet Working Room
(11:15 am – 4:00 pm)
Room: Willow Oak
Description: Need a place to catch up on work, take a break, or charge your phone? We’ve got you covered.
A Conversation with ASM Global VP Bob Papke
(12:30pm – 1:15 pm)
Room: Hannover I
Presenters: Bob Papke, Vice President-Theaters, ASM Global; Dennis Scanlon, Vice President Sales, Etix
Who Should Attend: Everyone!
Description: In this Q&A session with Etix VP Dennis Scanlon, Bob Papke offers lessons learned from his 30+ year career, providing perspective on industry consolidation, changing operational models, and his outlook for the future of venue management and live events.
Make the Most of Your Advertising Dollars: System Marketing Tools
(12:30 pm – 1:15 pm)
Room: Hannover II
Presenters: Jenny Johnsen, Client Trainer; Courtney Barwick, Digital Marketing Manager
Who Should Attend: Marketing Professionals
Description: Discover new ways to make your events even more profitable with our data-focused features to increase sales, boost brand awareness and grow your customer database. Learn how to implement system social media features, execute ways to track sales and more.
Websites that Convert, Apps that Engage
(12:30 pm – 1:15 pm)
Room: Hannover III
Moderator: Aaron Bare, Chief Marketing Officer
Panelists: Brett Geoffrey, Client Website Manager; Kathleen Marsocci, Client Website Front End Developer; Kurt Schlatzer, Website Tech Team Lead; Troy Sturdivant, Client Website Specialist
Who Should Attend: Everyone!
Description: We build websites that are designed to sell more tickets. In this session, you’ll meet the team behind our mobile-first, SEO-optimized websites, and identify best practices to provide an ideal user experience for your ticket buyer.
Etix + Rockhouse = Easy, Integrated Email Marketing
(1:45 pm – 2:30 pm)
Room: Hannover I
Presenters: Maddie Snider, Marketing Services Manager; Annie Thomas, Marketing Specialist
Who Should Attend: Marketing Professionals
Description: Join the Rockhouse team as we share why email marketing is an essential tool for attracting and retaining a loyal audience. Along the way, you’ll pick up some tools that will help you refine your own email marketing strategy.
Selling Large-Scale Events Through the Fear of Missing Out (FOMO)
(1:45 pm – 2:30 pm)
Room: Hannover II
Presenters: Carrie Goss, Senior Marketing Specialist; Morgan Pestyk, Marketing Specialist
Who Should Attend: Marketing Professionals
Description: Whether it’s an anniversary year or an inaugural event, learn how to market your large-scale event and sell more tickets by harnessing the Fear Of Missing Out. We’ll take an in-depth look at how we’ve positioned Suwannee Hulaween in the festival space as a must-attend event for fans by utilizing multiple marketing channels and focusing on the guest experience.
The Truth About Fraud Prevention and Chargebacks
(1:45 pm – 2:30 pm)
Room: Hannover III
Presenters: Mandi Grimm, Director of Anti-Fraud Solutions, Krister Larsson, Director of International Ticketing
Who Should Attend: Box Office Professionals
Description: Entry-level fraudsters earn around $20,000 a month while businesses face growing revenue loss as a result of fraud attacks and chargebacks. If you want to learn about fraud and chargeback trends facing our venues then don’t miss this session. Walk away with valuable action items and insights to minimize chargebacks and maximize your revenue.
Networking Event: Marketing and Margaritas
(2:45 pm – 4:00 pm)
Room: Capital Room
Who Should Attend: Marketing Professionals
Description: Meet the Rockhouse Partners team and mingle with other event marketing pros while enjoying tasty beverages.
Networking Event: Ticketing and Tequila
(2:45 pm – 4:00 pm)
Room: Lounge outside of Hannover I, II, & III
Who Should Attend: Box Office Professionals
Description: Have some tequila on us and enjoy casual conversation with your ticketing peers.
QUESTIONS?
Contact us with any questions regarding Etix Blast! Tag @EtixWorld with the hashtag #EtixBlast and let us know you are coming.
