Etix Live! Scottsdale 2023
May 2-4, 2023 | Scottsdale, AZ
YOU'RE INVITED TO ETIX LIVE!
Each year, we take our Etix University curriculum on the road with Etix Live! Our carefully curated workshops allow users of all levels to increase their system understanding with feature-focused ticketing and marketing classes, networking opportunities, and one-on-one meetings with Etix staff.
WHERE?
Hilton Scottsdale Resort & Villas
6333 North Scottsdale Road
Scottsdale, AZ 85250
WHEN?
May 2, 2023
through May 4, 2023
HOW MUCH?
Etix Live classes are on us!
You’re responsible for your travel and hotel stay.
WHAT IS ETIX LIVE?
Etix Live empowers Box Office Managers, Marketers, Financial Managers, and Venue Managers with actionable steps to stay competitive and current in an ever-changing entertainment industry.
You don’t have to be team Box Office to benefit from Etix Live! We bring marketing gurus and financial whizzes and so should you.
WHAT TO EXPECT?
- During Etix Live, you’ll experience 2 ½ days of value-packed classes taught by our system and marketing experts. Our courses are crafted with attendee feedback and our knowledge of the industry and software.
- If that wasn’t enough, what really makes Etix Live a strong event is the opportunity to connect with our industry professionals during breaks and evening networking activities.
- Engage your venue-specific questions with an Etix instructor during Learning Lab.
- Attend box office classes focusing on venue setup, performance creation, reporting, and day-of-show tasks. Also, learn about new features and improvements.
- Join marketing classes focused on the event life cycle, maximizing your advertising dollars, the new Google Analytics GA4, and more.
- Downloadable reference guides to follow along with class content.
STAY CONNECTED WITH THE ETIX EVENTS MOBILE APP
The Etix Events app is your centralized place to easily access the Etix Live schedule of events and sessions, plus find important information in one place. The Etix Events app is available free for download on the Apple Store and Google Play Store.
HOTEL INFORMATION
The hotel block for Hilton Scottsdale Resort & Villas is officially closed. Please email training@etix.com if you are in need of a hotel room. We will do our best to help accommodate your stay.
FLIGHT INFORMATION
DELTA: Enter code NM26J in the field labeled “Meeting Code” to receive a discount. If using the link below, this code may already be applied.
Reservations may also be made by calling Delta at (800) 328-1111, Monday through Friday from 7:00 AM-7:30 PM CT and referencing meeting code NM26J.
UNITED: Enter code ZMMP826459 in the box labeled “Promotions and Certificates” to receive a discount. You may also call United Meetings Reservation Desk Monday through Friday at (800) 426-1122 for booking assistance.
TRANSPORTATION OPTIONS
To and from the hotel: Phoenix Sky Harbor International Airport supports ride-share providers, as well as standard taxi services.
Ride-Share: Terminal pick-up locations for ride-share service providers are as follows:
- Terminal 3: South outer curb, west end between doors #2 and #4
- Terminal 4: Level 1, north outer curb, far west end outside door #1
- Terminal 4: Level 1, south outer scrub east end outside doors #6 and #8.
Travel Tip: Customers should arrange their ride once they have all of their bags and are ready to exit the terminal.
Taxi: Taxi terminal access is as follows:
- Terminal 3: North curb, outside door #7
- Terminal 4: Level 1, North curb, outside door #7 and south curb, outside door #6
SCOTTSDALE 2023 SESSION SCHEDULE
Day 1: Tuesday, May 2
Welcome to Etix Live Sc0ttsdale 2023!
Location: Salon I
Location: Salon II
Let’s get acquainted with the Full Season, Flex, and Flex with Group Packages and their capabilities. We’ll also describe use scenarios for each package type.
Location: Salon III
Are you utilizing all the various email tools that Etix has available within the system? Take a step in the right direction, and leave feeling confident that you are using all our system email capabilities!
Location: Salon I
There are certain decisions and settings to put in place across your Venue before you start building your Performances. During this class, we’ll work through this checklist, such as how your patrons can cart their tickets, how you are delivering your tickets, and more.
Location: Salon II
Now that you’re familiar with the different types of packages, let’s create a few together!
Location: Salon III
Did you know that the Etix system has both analytics and CRM tools? In this session, we’ll take a deep dive through the Etix Analytics suite and Etix Community. Leave feeling confident that you’re utilizing all of the data at your disposal to enhance your digital marketing efforts.
Location: Salon I
In this class, we’ll cover creating your user accounts and granting profile-based permissions. Granting the correct permissions for each profile will enable users to perform role-specific functions within the system. Ready, Set, Role Call.
Location: Salon II
Discover Account Manager, the Etix customer portal that allows patrons to manage their tickets, memberships, and donations directly from their online account. Each patron can log into their account to make payments, request exchanges, and send tickets to their friends.
Location: Salon III
Over the past couple of years, marketers have surely been kept on their toes with the ever changing marketing environment – make sure you’re ready to roll by July ’23 as Google sunsets Universal Analytics and transitions to GA4.
Location: Salon IV
Location: Salon I
You can create your Etix performances from scratch or copy from a template performance. We’ll share the information that copies from Event A to Event B and then get started. Let’s build together!
Location: Salon II
There are a lot of tools at your disposal to manage season renewals and payments. During Part 1, we’ll cover Payment Plans, placing reserved orders, the renewal process, and the ability to enroll in AutoPay through Account Manager.
Location: Salon III
Every event has its own life cycle. Join us for marketing tips & tricks to put into play during various points of your event’s life cycle to ensure the best ROI!
Location: Salon II
Now that your Performance Details are set, let’s add your price codes, their price points, and schedule where they’re available. We’ll finish what we started.
Location: Salon II
Once a reserved order is placed, it undergoes a journey prior to hopefully being paid in full. During Part 2, we’ll review how to add tickets to a reserved order, apply a partial payment, pay in full, as well as voiding reserved orders.
Location: Salon III
Most customers don’t buy a ticket the first time they see an ad or receive an email. Join us as we chat through how intentionally pairing together your marketing channels at key times can help keep your fans coming back year over year.
Location: Salon I
Event Series and Timed Entry allow you to tie multiple performances or time slots together. This class covers all details associated with these features including setup, the online patron experience, and reviewing reports.
Location: Salon II
Discuss key ticketing and event topics with your peers and exchange ideas on best practices in this free-form series of table sessions.
Location: Salon III
Bring any and all of your burning marketing questions for the Rockhouse marketing experts!
Location: Sierra Logia
Mix and mingle as you enjoy tasty beverages and talk shop with your peers.
Day 2: Wednesday, May 3
Location: Salon I
You’ve built your performance. Let’s take a look at additional features you can opt to layer on top of the required components. We’ll start with price code passwords, assigning inventory, and applying order fees, to name a few.
Location: Salon II
Looking to offer your visitors membership options? Maybe there are different membership levels with correlating benefits. During this overview, we’ll review the Membership feature and its capabilities.
Location: Salon III
Etix’s new partner, Hive, offers a lot of slick features when it comes to email marketing. Join the Rockhouse team to get a peek inside the platform, and learn how the Etix & Hive integration can boost your marketing efforts.
Location: Salon I
There are more performance add ons to discover. Upsells, recommendations, Misc Info Sets, Access Control. Welcome to Performance Add Ons Part 2.
Location: Salon II
Now that we’ve gained an understanding of the Membership feature and its capabilities let’s work through the Membership creation process together. We’ll also review membership emails available, assigning ticket limits on a level basis, and how to search and manage subscribers.
Location: Salon III
It’s pretty simple – people love free stuff! Learn when & how to employ a successful contesting strategy that turns your patrons into forever fans.
Location: Salon I
During this class we’ll teach you all about SeatSuite, the newest select-a-seat experience. Learn how to create a new seat map and manage inventory along with some tips and tricks from our training team.
Location: Salon II
This class will cover a selection of Accounting and Seller Balancing Reports from the Organization to Performance Levels. We’ll review some of the most commonly used reports such as the Ticket Sales Report and Box Office Report as well as how to use these reports to complement each other.
Location: Salon III
New to Facebook ads or a Facebook veteran? Join the RHP team as we chat through our best tips & tricks from budgets, to creative, & more!
Location: Salon IV
Location: Salon I
If you’re a reserved venue, it’s imperative your Seating Chart be accurate. Who wants to purchase a seat that doesn’t exist, am I right? In this class, we’ll cover the seating chart reviewal process and work through settings that control how your chart displays along with visuals you can employ.
Location: Salon II
Learn which reports help track ticket sales from on sale to day of show, settle with artist management and view attendance.
Location: Salon III
Join the Rockhouse team as they share how to put together effective Google campaigns that are sure to boost your ROI. We will walk you through the process from start to finish – planning, execution, and reporting at the completion of your campaigns.
Location: Salon I
During this class, we’ll cover all of the inventory management tools at your disposal for both General Admission and Reserved Performances. Let’s look at placing holds, opening inventory, and removing seats.
Location: Salon II
Fraud and Chargebacks are an unfortunate part of most industries. During this class, we’ll share what tools we have to protect your true patrons and your business.
Location: Salon III
The past couple of years have posed an interesting challenge for marketers. Learn about Apple iOS privacy changes & the lasting impact it has had on digital marketing as we know it.
Location: Salon I
Did you know there are several tools that allow you to generate or edit performances in bulk? You can also manage your inventory across performances of your choice. Efficiency? Yes, please.
Location: Salon II
Come explore the equipment Etix has to offer and experience a hands-on demo of scanners, printers, and more.
Location: Salon III
Q&A time! We’ve learned a lot over the past couple of days. Meet with our team of ticketing and marketing experts one-on-one to dive into all things box office or digital marketing. Sign up information coming soon!
Location: Sierra Logia
Mix and mingle as you enjoy tasty beverages and talk shop with your peers.
Day 3: Thursday, May 4
Location: Salon III
Q&A time! We’ve learned a lot over the past couple of days. Meet with our team of ticketing and marketing experts one-on-one to dive into all things box office or digital marketing. Sign up information coming soon!
Location: Salon I
During this class, we’ll take a thorough look at the two selling screens at your disposal and the various transactions that could occur. Then we’ll touch on all settings that impact your sales screen experience.
Location: Salon II
Did you know there are two ways to offer discounted tickets to your patrons? In this class, we’ll compare and contrast Discount Codes and Offer Codes to see which option works best for your business.
Location: Salon I
Selling a ticket is one thing. After the sale is made and the tickets in possession of the patron, there are several things that could go awry. During this class, you’ll be resourced to locate patron orders and perform any action on the order to set things aright!
Location: Salon II
Buy X Get Y and Price Code Dependency both give your patrons the option to cart a reward or dependant ticket in contingency with the required ticket in the cart. During this class, will discuss the similarities and differences between these two features and scenarios for their use.
Location: Salon I
Getting comfortable with managing orders? During Part 2, we’ll dive into the remaining order management tools you should have in your belt: Refunds, Exchanges, Reclasses, and Batch Printing.
Location: Salon II
Discover a variety of new and improved Etix features along with some hidden gems!
QUESTIONS?
Contact the Etix University Team with any questions regarding Etix Live: New Orleans. Tag @EtixWorld with the hashtag #EtixLive and let us know you are coming.
