Etix Blast Schedule

2 1/2 days dedicated to platform training, marketing tips, and industry education.  See what's on the agenda!

Schedule at a Glance

Thursday, September 10

Welcome & Check-In - 9 am to 10 am

Welcome to Blast! Check in at the registration table in the Sheraton Hotel and network before our keynote panel. 

Etix Blast! Sessions - 10 am to 4:00 pm

Our first day of sessions! Scroll down for the full session schedule.

After Hours Lounge - 6 pm to 10 pm

Presented by Prism.fm

Get the VIP experience and best view of Hopscotch Music Festival from the After Hours Lounge. 

Etix After Party - 10 pm to 2:00 am

Join us for the after-afterparty where we keep the drinks and food flowing.

Friday, September 11

Wake Up Brunch - 10:45 am to 11:30 am

We kept you up the previous night, so let's start the second day with a late (boozy) brunch. 

Etix Blast! Sessions - 11:30 am to 5:00 pm

2nd day of sessions and panels.  Scroll down for the full session schedule. 

After Hours Lounge - 6 pm to 10 pm

Presented by Prism.fm

Get the VIP experience and best view of Hopscotch Music Festival from the After Hours Lounge.

Saturday, September 12

Recovery Brunch - 11:00 am to 2:00 pm

Rejuvenate from a weekend of fun with our recovery brunch. 

Session Schedule

The First Twenty Years of Etix

(10:00 am - 11:15 am)
Room: Oak Forest A & B
Presenters:  Travis Janovich, CEO; Chris Battaglino, Senior Product Manager; Ben Wingrove, Vice President of Revenue Partnerships; Matt Price, Vice President of Client Services; Krister Larsson, Director of International Operations
Who Should Attend: Everyone!
Description: Join us for a lighthearted trip down memory lane and relive some of the early days of Etix.

Box Office Top 10 Plus 5 Hidden Features

(11:30 am - 12:30 pm)
Room: Hannover I
Presenters: Alyssa Newell, Senior Client Trainer
Who Should Attend: Ticketing Professionals
Description: Learn about some of our newest features in this session that can help you sell more tickets and our favorite hidden features.

Event Life Cycle: Maximizing Your Marketing Opportunities

(11:30 am - 12:15 pm)
Room: Hannover II
Presenters:  Courtney Barwick & Ross Gruet, Client Marketing Specialists
Who Should Attend: Marketing Professionals
Description: Every event has a "life cycle" - an announcement, an onsale, the event day, and more! Let us show you how to match the right marketing tools with the right message at the right time to maximize conversions and engagement.

Welcome to the Etix Family

(11:30 am - 12:15 pm)
Room: Hannover III
Panelists: Chris Battaglino, Senior Product Manager; Kevin Brosseau, Director of Client Success; Maddie Snider, Sr. Marketing Specialist; Jenny Johnsen, Client Trainer
Who Should Attend: New & Future Clients
Description: New to the Etix system, or planning to make the switch?  This panel discussion will give a brief overview of the Etix conversion process and the resources available to you in the system to make a smooth transition.

Equipment Expo

(11:30 am - 12:15 pm)
Room: Willow Oak 
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Experience all the equipment Etix has to offer with hands-on demos of scanners, printers, and more! Sponsored by Boca Systems.

Lunch

(12:30 pm - 1:30 pm)
Room: Oak Forest A & B

Coping With Cancellations

(1:30 pm - 2:30 pm)
Room: Hannover I
Panelists: TBD
Who Should Attend: Everyone!
Description: How did you handle event cancellations in the wake of the COVID-19 pandemic?  What did you learn about communicating with your fans? This session will cover best practices and methods to deal with show cancellations and their after effects.

Meet Your Rockhouse Partners Web Team

(1:30 pm - 2:00 pm)
Room: Hannover II
Presenters: Kurt Schlatzer, Website Tech Team Lead, Brett Geoffrey, Client Website Manager, and Char Bell, Website Coordinator
Who Should Attend:  Marketing Professionals
Description: We build websites that are designed to sell more tickets. In this session, you’ll meet the team behind our mobile-first, SEO optimized websites, and identify best practices to provide an ideal user experience for your ticket buyer.

Learning Lab

(1:30 pm - 4:30 pm)
Room: Pin Oak
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system.

Equipment Expo

(1:30 pm -  4:30 pm)
Room: Willow Oak
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Experience all the equipment Etix has to offer with hands-on demos of scanners, printers and more! Sponsored by Boca Systems.

Fuel Your Marketing Engines: A Case Study with Rail Events and The Polar Express

(2:15 pm - 3:00 pm)
Room: Hannover II
Presenters: Katie Minogue, Sr. Digital Marketing Specialist
Who Should Attend: Marketing Professionals
Description: Rockhouse Partners partnered with Rail Events for their Polar Express events, leveraging data and digital advertising to produce incredible results. Walkthrough campaign strategy, execution, and results with us to learn how you can apply these initiatives to your own marketing goals.

Data Focused, Dollar Driven: Financial Reporting 101

(2:45 pm - 3:45 pm)
Room: Hannover I
Panelists: Alyssa Newell, Senior Client Trainer
Who Should Attend: Everyone!
Description: Lay the groundwork for understanding reports by covering fundamentals such as report levels, receipt versus revenue reports, and reports that complement each other.

Day of Show

(2:30 pm - 3:15 pm)
Room: Hannover I
Panelists: Leah Finch, Client Trainer
Who Should Attend: Venue Managers, Ticketing Professionals
Description: Are you ready for the big event? In this session, we’ll work through a day of show checklist and discuss everything you need to get the “show on the road.”  We’ll discuss topics such as access control parameters, ticket printing processes, notable reports for the right data, and more.

Email Marketing Ask the Experts: Box Office Best Practices

(3:15 pm - 4:00 pm)
Room: Hannover II
Panelists: Maddie Snider, Sr. Marketing Specialist
Who Should Attend: Marketing Professionals
Description: We’ve teamed up with a panel of experts to share why email marketing is an essential tool for attracting and retaining a loyal audience. Along the way, you’ll pick up some tools that will help  you refine your own email marketing strategy.

Brunch

(10:45 am - 11:30 am)
Room: Oak Forest A & B

Friday Key Note

(11:30 am - 12:45 pm)
Room: Oak Forest A & B
Panelists: TBD
Who Should Attend: Everyone!
Description: Coming Soon

Etix Platform Roadmap

(1:00 pm - 2:00 pm)
Room: Hannover I
Presenters: Chris Battaglino, Sr. Product Manager
Who Should Attend: Everyone!
Description: Etix Product Manager Chris Battaglino walks us through the development highlights of 2020 and offers a glimpse of what’s to come in 2021 and beyond.

System Marketing Tools

(1:00 pm - 2:00 pm)
Room: Hannover II
Presenters:  Leah Finch, Client Trainer
Who Should Attend: Marketing Professionals, Ticketing Professionals
Description: Are you taking advantage of all the System Marketing Tools at your disposal?  During this session, you’ll discover new ways to make your events more profitable with our data-focused features. We'll cover marketing features and reports designed to increase sales and gather patron data..

Learning Lab

(1:00 pm - 4:00 pm)
Room: Pin Oak
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system.

Equipment Expo

(1:00 pm -  4:00 pm)
Room: Willow Oak
Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers, and more! Sponsored by Boca Systems. 

Session About Chargebacks

(2:15 pm - 3:15 pm)
Room: Hannover I
Presenters:  Mandi Grimm, Director of Training and Fraud Solutions; Krister Larsson, Director of European Operations and Fraud Solutions
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Chargebacks are a necessary part of the business and must be responded to. In this class, we will discuss some of the information to include in your responses and why a template can help you win more chargebacks. We'll share with you what we've found to increase your win rates.

Choosing the Best Ad Platform for Your Business and Budget

(2:15 pm - 3:00 pm)
Room: Hannover II
Presenters: Emily Lamb & Sammie Stiehle, Digital Marketing Specialists 
Who Should Attend: Marketing Professionals
Description: Not sure which ad platform is right for you? In this session, we’ll show you how to leverage your advertising dollars and identify which digital marketing channels will get you the most bang for your buck.

Roundtables By Vertical

(2:15 pm - 3:00 pm)
Room: Oak Forest A & B
Presenters: Alyssa Newell, Senior Client Trainer; Leah Finch, Client Trainer
Who Should Attend: Everyone!
Description: Discuss key ticketing and event marketing topics with your peers and exchange ideas on best practices in this free-form series of table sessions. Tables will be designated by venue type.

Marketing & Margaritas

(3:30 pm - 5:00 pm)
Room: Capital Room
Presenters:  Rockhouse Partners
Who Should Attend: Marketing Professionals
Description: Meet the RHP team and mingle with other venue marketing pros. Tequila and exclusive swag provided! 

Questions?

Contact us with any questions regarding Etix Blast!

Tweet us @EtixWorld with the hashtag #EtixLive and let us know you’re excited for Etix Blast!