Etix Blast Schedule

2 1/2 days dedicated to platform training, marketing tips, and industry education.  See what's on the agenda!

Schedule at a Glance

Thursday, September 5

Welcome & Check-In - 9 am to 10 am

Welcome to Blast! Check in at the registration table in the Sheraton Hotel and network before our keynote panel. 

Etix Blast! Sessions - 10 am to 4:30 pm

Our first day of sessions! Scroll down for the full session schedule.

After Hours Lounge - 6 pm to 10 pm

Presented by Prism.fm

Get the VIP experience and best view of Hopscotch Music Festival from the After Hours Lounge. 

Etix After Party - 10 pm to 2:00 am

Join us for the after-afterparty where we keep the drinks and food flowing.

Friday, September 6

Wake Up Brunch - 10:45 am to 11:30 am

We kept you up the previous night, so let's start the second day with a late (boozy) brunch. 

Etix Blast! Sessions - 11:30 am to 4:15 pm

2nd day of sessions and panels.  Scroll down for the full session schedule. 

Marketing & Margaritas - 3:30 pm to 5 pm

Meet the RHP team and mingle with other venue marketing pros. Tequila and exclusive swag provided!

After Hours Lounge - 6 pm to 10 pm

Presented by Prism.fm

Get the VIP experience and best view of Hopscotch Music Festival from the After Hours Lounge.

Saturday, September 7

Recovery Brunch - 11:00 am to 2:00 pm

Rejuvenate from a weekend of fun with our recovery brunch. 

After Hours Lounge - 6pm to 10pm

Presented by Prism.fm

Get the VIP experience and best view of Hopscotch Music Festival from the After Hours Lounge. 

Session Schedule

Etix: Past, Present, and Future

(10:00 am - 11:15 am)
Room: Oak Forest A & B
Presenters:  Travis Janovich, CEO; Chris Battaglino, Senior Product Manager; Kevin Brosseau, Director of Client Success; Katie Mullins, Client Marketing Specialist
Who Should Attend: Everyone!
Description: CEO Travis Janovich and Senior Product Manager Chris Battaglino share the Etix highlight reel from the biggest product advancements to major milestones in the last 20 years. They will guide us through what’s to come on the Etix product roadmap followed by a panel discussion of the future of Etix and the ticketing industry.

Box Office Top 10 Plus 5 Revenue Drivers

(11:30 am - 12:30 pm)
Room: Hannover I
Presenters: Alyssa Newell, Senior Client Trainer
Who Should Attend: Ticketing Professionals
Description: Have you utilized Buy X Get Y? How about our new print-at-home templates? Learn about some of our newest or often overlooked features in this session that can help you sell more tickets and drive more revenue.  

Event Life Cycle: Maximizing Your Marketing Opportunities

(11:30 am - 12:15 pm)
Room: Hannover II
Presenters:  Katie Mullins & Courtney Barwick, Client Marketing Specialists
Who Should Attend: Marketing Professionals
Description: Every event has a "life cycle" - an announcement, an onsale, the event day, and more! Let us show you how to match the right marketing tools with the right message at the right time to maximize conversions and engagement.

Welcome to the Etix Family

(11:30 am - 12:15 pm)
Room: Hannover III
Panelists: Chris Battaglino, Senior Product Manager; Kevin Brosseau, Director of Client Success;  Nick Zafiropoulos, Product Manager; Sarah Collins, Senior Client Marketing Specialist
Who Should Attend: New & Future Clients
Description: New to the Etix system, or planning to make the switch?  This panel discussion will give a brief overview of the Etix conversion process and the resources available to you in the system to make a smooth transition.

Equipment Expo

(11:30 am - 12:15 pm)
Room: Willow Oak 
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Experience all the equipment Etix has to offer with hands-on demos of scanners, printers, and more! Sponsored by Boca Systems and Weldon, Williams & Lick.

Lunch

(12:30 pm - 1:30 pm)
Room: Oak Forest A & B

Help Me, Help You: Promoter Q & A

(1:30 pm - 2:15 pm)
Room: Hannover I
Panelists: Michael Reklis, Director of Sales, Etix (Moderator); David Fitzgerald, DCF Presents; Kyle LaValley, Sleeping Village; Hank Wiedel, Mammoth
Who Should Attend: Everyone!
Description: Various promoters from across the US discuss how they operate with venues and talent buyers, what challenges they face in their respective regions, and what they see for concert booking in the future.

Client Case Study: Using Etix Data to Identify Your Audience

(1:30 pm - 2:00 pm)
Room: Hannover II
Presenters:  Maria Tran, Client Website Project Manager & Maddie Snider, Client Marketing Specialist
Who Should Attend:  Marketing Professionals
Description: Before you launch an event, it’s important to identify your target audience. In this live case study, learn how the McMenamins team leveraged the power of Etix tools to uncover hidden trends about its ticket buyer database and create a powerful pre-marketing strategy.

Balancing Fan Security with Fan Experience

(1:30 pm - 2:15 pm)
Room: Hannover III
Presenters: Paul Laughter, Director of Sales, Etix (Moderator); Paul Davis, Florida Strawberry Festival;  C.C. Griffus, Soaring Eagle Casino; Tom Moule, EAA.
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Fan and venue security protocols are now obligatory parts of the patron experience. In this panel, we’ll hear what venues have implemented and are considering when it comes to keeping their patrons, staff, and performers safe.

Learning Lab

(1:30 pm - 4:30 pm)
Room: Pin Oak
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system.

Equipment Expo

(1:30 pm -  4:30 pm)
Room: Willow Oak
Who Should Attend: Ticketing Professionals
Description: Experience all the equipment Etix has to offer with hands-on demos of scanners, printers and more! Sponsored by Boca Systems and Weldon, Williams, and Lick.

Marketing Fails & How To Avoid Them

(2:15 pm - 3:00 pm)
Room: Hannover II
Presenters:  Maria Tran, Client Website Project Manager & Katie Minogue, Client Marketing Specialist
Who Should Attend: Marketing Professionals
Description: We've all seen them! Cover your bases to avoid these digital marketing fails. Names have been changed to protect the innocent.

At Your Service: Personalizing The Venue Experience

(2:30 pm - 3:15 pm)
Room: Hannover I
Panelists: Tony DiCamillo, General Manager-Houston, Etix (Moderator); Tasha Avey, Wings Over Houston; Katherine Garcia, Miller Theater; Casey Lain, House of Rock; Christopher "Oz" Van Stelle, MCAS Miramar Air Show 
Who Should Attend: Everyone!
Description:  Patrons no longer simply buy a ticket to see an artist on stage; they expect a full-service experience. Hear stories from venue owners and managers who have mastered the art of innovative and stellar customer service, creating repeat fans.

Expanding the Etix Platform

(2:30 pm - 3:15 pm)
Room: Hannover III
Panelists: Nick Zafiropoulos, Product Manager
Who Should Attend: Venue Managers, Ticketing & Marketing Professionals
Description:  Join us as we highlight the various API integrations that Etix offers to expand your system functionality and communicate and share data with many third-party applications. 

Ask the Experts: Box Office Best Practices

(3:30 pm - 4:15 pm)
Room: Hannover I
Panelists: Ryan Poynter, EKU Center of the Arts & Kacy Woody, High Point Theatre
Who Should Attend: Ticketing Professionals
Description:  Learn best practices from these box office veterans.  This panel of pros will share insights into their experiences for running a successful box office, including preparing for an audit, training staff, handling high-demand onsales, and more.

Solving the Secondary Market: A Fireside Chat with Etix and Lyte

(3:15 pm - 4:00 pm)
Room: Hannover II
Panelists: Ant Taylor, CEO Lyte; Travis Janovich, CEO, Etix
Who Should Attend: Everyone
Description:  Secondary ticketing is an often difficult topic but a necessary consideration for every venue and event. Lyte CEO Ant Taylor and Etix Co-Founder and CEO Travis Janovich will chat about the challenges of and advantages to secondary ticketing and then open it up to the audience for a Q&A session.

Brunch

(10:45 am - 11:30 am)
Room: Oak Forest A & B

Lessons from the Front Lines with Chicago Independent Venues League

(11:30 am - 12:45 pm)
Room: Oak Forest A & B
Panelists: Rev. Moose, Independent Venue Week/Marauder (Moderator); Brett Crawford & Chadd Kline, Metro Chicago; Robert Gomez, Subterranean; Katie Tuten, The Hideout
Who Should Attend: Everyone!
Description: In this panel, we’ll hear from a number of independent music venue owners in Chicago who have banded together to fight major corporate takeovers and ensure their long-term future for the benefit of our communities and emerging artists.

Engaging Local Law Enforcement for Ticketing Fraud

(1:00 pm - 2:00 pm)
Room: Hannover I
Presenters: Detective Al Draughon & Sgt. Detective Robert Powell, Raleigh Police Department
Who Should Attend: Ticketing and Finance Professionals
Description:When ticketing fraud occurs it is important to engage your local law enforcement. but they need your help to get results.  Raleigh Police Department Detectives will share best practices on the information they need in order to build a case and answer your questions regarding how to handle the types of fraud in your industry.

Say “Hello” to This New Product 

(1:00 pm - 2:00 pm)
Room: Hannover II
Presenter: Chris Battaglino, Senior Product Manager & Nick Zafiropoulos, Product Manager
Who Should Attend:  Fair and Festival professionals
Description: This special session will highlight a new product designed and developed for fairs and festivals.

Retargeting: Your Audience & What to Do with It

(1:00 pm - 1:30 pm)
Room: Hannover III
Presenters:  Sarah Collins, Senior Client Marketing Specialist & Courtney Barwick, Client Marketing Specialist
Who Should Attend: Marketing Professionals
Description: Ever looked at a pair of shoes online and started seeing ads for them immediately? That’s retargeting at work! Learn how to utilize your data and pixel audiences to integrate retargeting into your digital strategy.

Learning Lab

(1:00 pm - 4:00 pm)
Room: Pin Oak
Description: Connect one-on-one with Etix Staff, ask us questions, and learn more about using the Etix system.

Equipment Expo

(1:00 pm -  4:00 pm)
Room: Willow Oak
Description: Experience all the equipment Etix has to offer with a hands-on demo of scanners, printers, and more! Sponsored by Boca Systems and Weldon, Williams, and Lick. 

Your Data, Your Dollars, Your Story

(1:45 pm - 2:15 pm)
Room: Hannover III
Presenters:  Katie Mullins & Maddie Snider, Client Marketing Specialists
Who Should Attend: Marketing Professionals
Description: You have data at your fingertips, but what story does it tell? We’ll show you how to turn metrics into information that can formulate a solid marketing strategy.

Tackling Ticket Fraud

(2:15 pm - 3:00 pm)
Room: Hannover I
Presenters: Kevin Lee, Sift; Mandi Grimm, Director of Training and Fraud Solutions; Krister Larsson, Director of European Operations and Fraud Solutions
Who Should Attend: Ticketing Professionals, Finance Professionals, Venue Managers
Description: Join Sift’s Kevin Lee as he shares the newest trends on fraud, the Dark Web, and how he sees tactics of fraudsters changing in the next few years.  This will be complemented by Etix sharing what to look at in the Order Details page to identify orders that fall into these fraudulent trends.

Product Spotlight: Fairs & Festivals

(2:15 pm - 3:00 pm)
Room: Hannover II
Presenters: Chris Battaglino, Senior Product Manager & Alyssa Newell, Senior Client Trainer
Who Should Attend: Ticketing Professionals
Description: Make sure you're using all of the tools Etix has to make your next festival or fair the best one yet! Learn about features such as cash drawer scheduling, mobile parking, and bulk ticket orders to ensure both you and your guests have an extraordinary ticketing experience.

Marketing The Moment

(2:30 pm - 3:30 pm)
Room: Hannover III
Panelists:  Katie Mullins, Client Marketing Specialist (Moderator); Jennifer Martin, Brewgaloo / Shop Local Raleigh; Robb McAdams, The Orange Peel; Brian Vogler, Jam Theatricals; Michelle Wood, Walker Art Center 
Who Should Attend: Marketing Professionals
Description: An event marketer's job is never done. Marketing the live event experience begins with the announcement and doesn't end until the last fan leaves the venue. Hear from the experts on how they continue to connect with audiences before, during, and after the event.

Something to Talk About: System Communication Tools

(3:30 pm - 4:15 pm)
Room: Hannover I
Presenters: Leah Finch, Client Trainer
Who Should Attend: Ticketing Professionals
Description:  Are you making the most of Etix system tools to help you communicate better with your ticket buyers? In this session, we’ll share the features you can implement to ensure your customers are experiencing stellar communication every step of the event journey!

Balancing Fan Security with Fan Experience

(3:15 pm - 4:00 pm)
Room: Hannover II
Panelists:  Paul Laughter, Director of Sales, Etix (Moderator); Paul Davis, Florida Strawberry Festival; CC Griffus, Soaring Eagle Casino; Tom Moule, EAA
Who Should Attend: Ticketing Professionals, Venue Managers
Description: Fan and venue security protocols are now obligatory parts of the patron experience. In this panel, we’ll hear what venues have implemented and are considering when it comes to keeping their patrons, staff, and performers safe.

Roundtables

(3:15 pm - 4:15 pm)
Room: Oak Forest A & B
Table Moderators: Dionne Boyce, Director of Legacy Operations; Mandi Grimm, Director of Training & Anti-Fraud Solutions; Krister Larsson, Director of European Operations & Anti-Fraud Solutions; Marshall Pred, Director of Sales; Amanda Rice, Director of Operations; Kia Slade, Support Project Manager
Who Should Attend: Everyone!
Description: Discuss key ticketing and event marketing topics with your peers and exchange ideas on best practices in this free-form series of table sessions.

  • Working with Your Customer Support TeamMeet with members of our support department to share customer experiences and best ways to work together.
  • Audience EducationDo your ticket buyers know how to find venue information and show updates?  Discuss strategies that have worked for you, and share knowledge with other clients.
  • Season Tickets:  Brainstorm ways to get your sponsors or season ticket holders to use all of their purchased tickets and leverage the additional opportunities that membership provides.
  • What Do You Want from a Ticketing Provider: Want to deepen your partnership with your existing ticketing provider or determine what's important with a potential provider? Join this discussion and share your ideas. 
  • Maximizing Customer Loyalty: Repeat buyers are your most important buyers! Share methods of attracting and keeping loyal fans, whether through membership benefits, gift cards or other means.
  • Prism (Valued Etix Blast! Sponsor)Learn more about the tools that vastly reduce the work required to market, advance, and settle your shows.
Marketing & Margaritas

(3:30 pm - 5:00 pm)
Room: Capital Room
Presenters:  Rockhouse Partners
Who Should Attend: Marketing Professionals
Description: Meet the RHP team and mingle with other venue marketing pros. Tequila and exclusive swag provided! Sponsored by ToneDen.

Questions?

Contact us with any questions regarding Etix Blast!

Tweet us @EtixWorld with the hashtag #EtixLive and let us know you’re excited for Etix Blast!