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Etix Live 2024

June 5-7, 2024 | Lake Buena Vista, FL


Each year, we take our Etix University curriculum on the road with Etix Live! Our carefully curated workshops allow users of all levels to increase their system understanding with feature-focused ticketing and marketing classes, networking opportunities, and one-on-one meetings with Etix staff.


Disney’s Contemporary Resort
4600 North World Drive
Lake Buena Vista, Florida 32830


June 5, 2024
through June 7, 2024 


Etix Live classes are on us!
You’re responsible for your travel
and hotel stay.


Etix Live empowers Box Office Managers, Marketers, Financial Managers, and Venue Managers with actionable steps to stay competitive and current in an ever-changing entertainment industry.

You don’t have to be team Box Office to benefit from Etix Live!  We bring marketing gurus and financial whizzes and so should you.


  • During Etix Live, you’ll experience 2 ½ days of value-packed classes taught by our system and marketing experts.  Our courses are crafted with attendee feedback and our knowledge of the industry and software.
  • If that wasn’t enough, what really makes Etix Live a strong event is the opportunity to connect with our industry professionals during breaks and evening networking activities.
  • Engage your venue-specific questions with an Etix instructor during Learning Lab.
  • Attend box office classes focusing on venue setup, performance creation, reporting, and day-of-show tasks.  Also, learn about new features and improvements.
  • Join marketing classes focused on the event life cycle, maximizing your advertising dollars, the new Google Analytics GA4, and more.


There are a limited number of rooms secured for a discounted rate of $299 at the Disney’s Contemporary Resort.  Regular pricing starts at $628/night so book early!

  • Rooms must be reserved by Friday, May 3, 2024.
  • Rooms are available for check-in starting June 4 and check-out on June 8.
  • In addition to the base cost, any guests over 18 will be an additional $35 per person per night.
  • The group rate is also available three days before and after the Etix Live event dates, based on availability.
  • The guest rate includes complimentary Internet access, health club admission, and self-parking.
  • A one-night room and tax deposit are required to guarantee your reservation.

Call the Disney Group Reservations Phone Team at
(407) 939-4686


Secure your discounted flight rate with anyone flying to Etix Live: 2024 with Delta Airlines.

DELTA: Enter code NM36Q in the field labeled “Meeting Code” to receive a discount. If using the link below, this code may already be applied.

Reservations may also be made by calling Delta at 1(800) 328-1111, Monday through Friday from 7:00 AM-7:30 PM CT and referencing meeting code NM36Q.

UNITED: Enter code ZNZE144281 in the box labeled “Promotions and Certificates” to receive a discount. You may also call United Meetings Reservation Desk Monday through Friday at  1(800) 426-1122 for booking assistance.


We’re excited to offer the discounted meeting & convention rate for tickets to the theme parks and water parks. Please note that special event tickets are not discounted.


To and from the hotel: Orlando International Airport supports ride-share providers, as well as standard taxi services and shuttles.

Ride Share: Terminal pick-up locations for ride-share service providers are as follows:

  • Terminal A (Level 2) and on Level 3 between 9:00 pm and
    2:00 am
  • Terminal B (Level 2) and on Level 3 between 9:00 pm and
    2:00 am
  • Terminal C (Level 6)

Click Here for additional transportation options.


For information about resorts, parks, etc. download the My Disney Experience App from Google Play or the Apple Store. Register for an account to add tickets, room keys, order food, and more!


Day 1: Wednesday, June 5

Location: Room 1

Let’s get oriented to Etix. We’ll take you on a dashboard tour and review the landing pages you’ll experience. On our way, let’s define the different levels in the Etix system and review the buying links you can access based on the experience or product(s) you want to sell.

Location: Room 2

Let’s get acquainted with the Full Season, Mixed Fixed, Flex, and Flex with Group Packages and their capabilities. We’ll also describe use scenarios for each package type and show you both online and box office purchase processes.

Location: Room 3
Are you utilizing all the various email tools that Etix has available within the system? Take a step in the right direction, and leave feeling confident that you are using all our system email capabilities!
Location: Room 1
There are certain decisions and settings to put in place across your Venue before you start building your Performances. During this class, we’ll work through this checklist, such as how your patrons can cart their tickets, how you are delivering your tickets, and more.
Location: Room 2
Now that you’re familiar with the different types of packages, let’s create a few together!
Location: Room 3
Did you know that the Etix system has both analytics and CRM tools? In this session, we’ll take a deep dive through the Etix Analytics suite and Etix Community. Leave feeling confident that you’re utilizing all of the data at your disposal to enhance your digital marketing efforts.
Location: Room 1
In this class, we’ll cover creating your user accounts and granting profile-based permissions. Granting the correct permissions for each profile will enable users to perform role-specific functions within the system
Location: Room 2
Discover Account Manager, the Etix customer portal that allows patrons to manage their tickets, memberships, and donations directly from their online account. Each patron can log into their account to make payments, request exchanges, and send tickets to their friends.
Location: Room 3
If it feels like marketing has gotten harder recently, you’re not alone! New privacy standards and changing state laws have greatly limited how advertising platforms (like Facebook and Google) track and target users. This, in turn, makes ads and reporting in these platforms less effective than they were just a few short years ago. This session faces our new advertising reality head on and offers up new insights and real-world strategies to increase your marketing effectiveness and ultimately increase the number of tickets you sell each year.
Location: Room 1
You can create your Etix performances from scratch or copy from a template performance. We’ll share the information that copies from Event A to Event B and then get started. Let’s build together!
Location: Room 2
During Part 1 learn how to create payment plans, enable auto pay, and reserve orders both online and in venue pos. Additionally, we’ll review these orders in account manager and discover how to apply partial and full payments.
Location: Room 3
Audience data can be gathered from a variety of sources: past ticket buyers, pixels, and more. Make sure you’re set up for tracking success so you can put all of the data at your fingertips to work!
Location: Room 1
Now that your Performance Details are set, let’s add your price codes, their price points, and schedule where they’re available. We’ll finish what we started.
Location: Room 2
During Part 2, we’ll edit reserved orders with or without a payment plan, work through the renewal process and then wrap up with reporting for reserved orders and payment plans.
Location: Room 3
The past couple of years have posed an interesting challenge for marketers. Learn about Apple iOS privacy changes & the lasting impact it has had on digital marketing as we know it.
Location: Room 1
Event Series and Timed Entry allow you to tie multiple performances or time slots together. This class covers all details associated with these features including setup, the online patron experience, and reviewing reports.
Location: Room 2
Discuss key ticketing and event topics with your peers and exchange ideas on best practices in this free-form series of table sessions.
Location: Room 3
Fire away! Now is your chance to ask those burning marketing questions that have been keeping you up at night. Do your worst!

Location: TBA

Mix and mingle as you enjoy tasty beverages and talk shop with your peers.

Day 2: Thursday, June 6

Location: Room 1
You’ve built your performance. Let’s take a look at additional features you can opt to layer on top of the required components. We’ll start with price code passwords, assigning inventory, and applying order fees, to name a few.
Location:Room 2
Looking to offer your visitors membership options? Maybe there are different membership levels with correlating benefits. During this overview, we’ll review the Membership feature and its capabilities.
Location: Room 3
Email marketing continues to be a driving force in ticket sales. Join the Rockhouse team to learn tips and strategies to make the most of your email marketing efforts.
Location: Room 1
There are more performance add ons to discover. Upsells, recommendations, Misc Info Sets, Access Control. Welcome to Performance Add Ons Part 2.
Location: Room 2 Now that we’ve gained an understanding of the Membership feature let’s work through the membership creation process together. We’ll also practice assigning ticket limits, purchasing a membership and using the membership for ticket benefits.
Location: Room 3
It’s pretty simple: People love free stuff! Learn when and how to employ a successful contesting strategy that turns your patrons into forever fans.
Location: Room 1
Did you know there are several tools that allow you to generate or edit performances in bulk? You can also manage your inventory across performances of your choice. Efficiency? Yes, please.
Location: Room 2
Learn which reports help track ticket sales from on sale to the day of show, and how to settle with artist management.
Location: Room 3
New to Facebook ads or a Facebook veteran? Join the Rockhouse team as we chat through our best tips and tricks, from budgets, to creative, and more!
Location: Room 1
During this class, we’ll cover the inventory management tools at your disposal for both General Admission and Reserved Performances. Let’s look at placing holds, opening inventory, and removing seats.
Location: Room 2 This class will cover a selection of Accounting and Seller Balancing Reports from the Organization to Performance Levels. We’ll review some of the most commonly used reports such as the Ticket Sales Report and Box Office Report as well as how to use these reports to complement each other.
Location: Room 3 Join the Rockhouse team as they share how to put together effective Google campaigns that are sure to boost your ROI. We will walk you through the process from start to finish – planning, execution, and reporting at the completion of your campaigns.
Location: Room 1
During this class we’ll teach you all about SeatSuite, the newest select-a-seat experience. Learn how to create a new seat map and manage inventory along with some tips and tricks from our training team.
Location: Room 2 This class will cover how to track your patron attendance and learn where to locate your patron data to know more about their purchases.
Location: Room 3
Hear from the Rockhouse team on what’s next in the world of digital marketing.
Location: Room 3
Q&A time! We’ve learned a lot over the past couple of days. Meet with our team of ticketing and marketing experts one-on-one to dive into all things box office or digital marketing. Sign-up information coming soon!

Day 3: Friday, June 7

Location: Room 1
During this class, we’ll take a thorough look at the two selling screens at your disposal and the various transactions that could occur. Then we’ll touch on all settings that impact your sales screen experience.
Location: Room 2
Did you know there are two ways to offer discounted tickets to your patrons? In this class, we’ll compare and contrast Discount Codes and Offer Codes to discover which option works best for your business.
Location: Room 3
Q&A time! We’ve learned a lot over the past couple of days. Meet with our team of ticketing and marketing experts one-on-one to dive into all things box office or digital marketing. Sign-up information coming soon!
Location: Room 1
Selling a ticket is one thing. After the sale is made and the tickets in possession of the patron, there are several things that could go awry. During this class, you’ll be resourced to locate patron orders and perform any action on the order to set things aright!
Location: Room 2
Buy X Get Y and Price Code Dependency both give your patrons the option to cart a reward or dependent ticket in contingency with the required ticket in the cart. During this class, will discuss the similarities and differences between these two features and scenarios for their use.
Location: Room 1
Getting comfortable with managing orders? We’ll dive into the remaining order management tools you should have in your belt: Refunds, Exchanges, Reclasses, and Batch Printing.
Location: Room 2
Discover a variety of new and improved Etix features along with some hidden gems!


Contact the Etix University Team with any questions regarding Etix Live 2024.