Etix Live! New Orleans 2023
February 7-9, 2023 | New Orleans, LA
YOU'RE INVITED TO ETIX LIVE!
Each year, we take our Etix University curriculum on the road with Etix Live! Our carefully curated workshops allow users of all levels to increase their system understanding with feature-focused ticketing and marketing classes, networking opportunities, and one-on-one meetings with Etix staff.
WHERE?
Ace Hotel New Orleans
600 Carondelet Street
New Orleans, Louisiana
WHEN?
February 7, 2023
through February 9, 2023
HOW MUCH?
Etix Live classes are on us!
You’re responsible for your travel and hotel stay.
WHAT IS ETIX LIVE?
Etix Live empowers Box Office Managers, Marketers, Financial Managers, and Venue Managers with actionable steps to stay competitive and current in an ever-changing entertainment industry.
You don’t have to be team Box Office to benefit from Etix Live! We bring marketing gurus and financial whizzes and so should you.
WHAT TO EXPECT?
- During Etix Live, you’ll experience 2 ½ days of value-packed classes taught by our system and marketing experts. Our courses are crafted with attendee feedback and our knowledge of the industry and software.
- If that wasn’t enough, what really makes Etix Live a strong event is the opportunity to connect with our industry professionals during breaks and evening networking activities.
- Engage your venue-specific questions with an Etix instructor during Learning Lab.
- Attend box office classes focusing on venue setup, performance creation, reporting, and day-of-show tasks. Also, learn about new features and improvements.
- Join marketing classes focused on the event life cycle, maximizing your advertising dollars, the new Google Analytics GA4, and more.
- Downloadable reference guides to follow along with class content.
HOTEL INFORMATION
Rooms at the Ace Hotel New Orleans have SOLD OUT!
We’ve secured an additional block at the AC Hotel by Marriott. Enjoy a six-minute stroll through the lively French Quarter or take a ride on one of the city’s historic trams as you make your way to our sessions at the Ace Hotel.
- Rooms must be reserved by Monday, January 23, 2023.
- Rooms are available for check-in starting February 6 and check-out on February 10.
- Please note: Each guest must provide a deposit equal to one night’s room and tax during the reservation process to guarantee the reservation.
FLIGHT INFORMATION
DELTA: Enter code NM26J in the field labeled “Meeting Code” to receive a discount. If using the link below, this code may already be applied.
Reservations may also be made by calling Delta at (800) 328-1111, Monday through Friday from 7:00 AM-7:30 PM CT and referencing meeting code NM26J.
UNITED: Enter code ZMMP826459 in the box labeled “Promotions and Certificates” to receive a discount. You may also call United Meetings Reservation Desk Monday through Friday at (800) 426-1122 for booking assistance.
NEW ORLEANS 2023 SESSION SCHEDULE
Day 1: Tuesday, February 7
Welcome to Etix Live New Orleans 2023!
Location: Music Room
Let’s get oriented to Etix. We’ll take you on a dashboard tour and review the landing pages you’ll experience. On our way, let’s define the different levels in the Etix system and review the buying links you can access based on the experience or product(s) you want to sell.
Location: Green Room
Let’s get acquainted with the Full Season, Flex, and Flex with Group Packages and their capabilities. We’ll also describe use scenarios for each package type.
Location: Barnett Room
Are you utilizing all the various email tools that Etix has available within the system? Take a step in the right direction, and leave feeling confident that you are using all our system email capabilities!
Location: Music Room
There are certain decisions and settings to put in place across your Venue before you start building your Performances. During this class, we’ll work through this checklist, such as how your patrons can cart their tickets, how you are delivering your tickets, and more.
Location: Green Room
Now that you’re familiar with the different types of packages, let’s create a few together!
Location: Barnett Room
Did you know that the Etix system has both analytics and CRM tools? In this session, we’ll take a deep dive through the Etix Analytics suite and Etix Community. Leave feeling confident that you’re utilizing all of the data at your disposal to enhance your digital marketing efforts.
Location: Music Room
In this class, we’ll cover creating your user accounts and granting profile-based permissions. Granting the correct permissions for each profile will enable users to perform role-specific functions within the system. Ready, Set, Role Call.
Location: Green Room
Discover Account Manager, the Etix customer portal that allows patrons to manage their tickets, memberships, and donations directly from their online account. Each patron can log into their account to make payments, request exchanges, and send tickets to their friends.
Location: Barnett Room
Over the past couple of years, marketers have surely been kept on their toes with the ever changing marketing environment – make sure you’re ready to roll by July ’23 as Google sunsets Universal Analytics and transitions to GA4.
Location: Seaworthy
Location: Music Room
You can create your Etix performances from scratch or copy from a template performance. We’ll share the information that copies from Event A to Event B and then get started. Let’s build together!
Location: Green Room
There are a lot of tools at your disposal to manage season renewals and payments. During Part 1, we’ll cover Payment Plans, placing reserved orders, the renewal process, and the ability to enroll in AutoPay through Account Manager. information that copies from Event A to Event B and then get started. Let’s build together!
Location: Barnett Room
Every event has its own life cycle. Join us for marketing tips & tricks to put into play during various points of your event’s life cycle to ensure the best ROI!
Location: Music Room
Now that your Performance Details are set, let’s add your price codes, their price points, and schedule where they’re available. We’ll finish what we started.
Location: Green Room
Once a reserved order is placed, it undergoes a journey prior to hopefully being paid in full. During Part 2, we’ll review how to add tickets to a reserved order, apply a partial payment, pay in full, as well as voiding reserved orders.
Location: Barnett Room
Most customers don’t buy a ticket the first time they see an ad or receive an email. Join us as we chat through how intentionally pairing together your marketing channels at key times can help keep your fans coming back year over year.
Location: Music Room
Event Series and Timed Entry allow you to tie multiple performances or time slots together. This class covers all details associated with these features including setup, the online patron experience, and reviewing reports.
Location: Green Room
Discuss key ticketing and event topics with your peers and exchange ideas on best practices in this free-form series of table sessions.
Location: Barnett Room
Discuss marketing strategies and learn from other colleagues in your vertical during our roundtable discussions.
Location: 2nd Floor Courtyard
Mix and mingle as you enjoy tasty beverages and talk shop with your peers.
Day 2: Wednesday, February 8
Location: Music Room
You’ve built your performance. Let’s take a look at additional features you can opt to layer on top of the required components. We’ll start with price code passwords, assigning inventory, and applying order fees, to name a few.
Location: Green Room
Looking to offer your visitors membership options? Maybe there are different membership levels with correlating benefits. During this overview, we’ll review the Membership feature and its capabilities.
Location: Barnett Room
Etix’s new partner, Hive, offers a lot of slick features when it comes to email marketing. Join the Rockhouse team to get a peek inside the platform, and learn how the Etix & Hive integration can boost your marketing efforts.
Location: Music Room
There are more performance add ons to discover. Upsells, recommendations, Misc Info Sets, Access Control. Welcome to Performance Add Ons Part 2.
Location: Green Room
Now that we’ve gained an understanding of the Membership feature and its capabilities let’s work through the Membership creation process together. We’ll also review membership emails available, assigning ticket limits on a level basis, and how to search and manage subscribers.
Location: Barnett Room
It’s pretty simple – people love free stuff! Learn when & how to employ a successful contesting strategy that turns your patrons into forever fans.
Location: Music Room
During this class we’ll teach you all about SeatSuite, the newest select-a-seat experience. Learn how to create a new seat map and manage inventory along with some tips and tricks from our training team.
Location: Green Room
This class will cover a selection of Accounting and Seller Balancing Reports from the Organization to Performance Levels. We’ll review some of the most commonly used reports such as the Ticket Sales Report and Box Office Report as well as how to use these reports to complement each other.
Location: Barnett Room
New to Facebook ads or a Facebook veteran? Join the RHP team as we chat through our best tips & tricks from budgets, to creative, & more!
Location: Seaworthy
Location: Music Room
If you’re a reserved venue, it’s imperative your Seating Chart be accurate. Who wants to purchase a seat that doesn’t exist, am I right? In this class, we’ll cover the seating chart reviewal process and work through settings that control how your chart displays along with visuals you can employ.
Location: Green Room
Learn which reports help track ticket sales from on sale to day of show, settle with artist management and view attendance.
Location: Barnett Room
Join the Rockhouse team as they share how to put together effective Google campaigns that are sure to boost your ROI. We will walk you through the process from start to finish – planning, execution, and reporting at the completion of your campaigns.
Location: Music Room
During this class, we’ll cover all of the inventory management tools at your disposal for both General Admission and Reserved Performances. Let’s look at placing holds, opening inventory, and removing seats.
Location: Green Room
Fraud and Chargebacks are an unfortunate part of most industries. During this class, we’ll share what tools we have to protect your true patrons and your business.
Location: Barnett Room
The past couple of years have posed an interesting challenge for marketers. Learn about Apple iOS privacy changes & the lasting impact it has had on digital marketing as we know it.
Location: Music Room
Did you know there are several tools that allow you to generate or edit performances in bulk? You can also manage your inventory across performances of your choice. Efficiency? Yes, please.
Location: Green Room
Come explore the equipment Etix has to offer and experience a hands-on demo of scanners, printers, and more.
Location: Barnett Room
Q&A time! We’ve learned a lot over the past couple of days. Meet with our team of ticketing and marketing experts one-on-one to dive into all things box office or digital marketing. Sign up information coming soon!
Location: 2nd Floor Courtyard
Mix and mingle as you enjoy tasty beverages and talk shop with your peers.
Day 3: Thursday, February 9
Location: Barnett Room
Q&A time! We’ve learned a lot over the past couple of days. Meet with our team of ticketing and marketing experts one-on-one to dive into all things box office or digital marketing. Sign up information coming soon!
Location: Music Room
During this class, we’ll take a thorough look at the two selling screens at your disposal and the various transactions that could occur. Then we’ll touch on all settings that impact your sales screen experience.
Location: Green Room
Did you know there are two ways to offer discounted tickets to your patrons? In this class, we’ll compare and contrast Discount Codes and Offer Codes to see which option works best for your business.
Location: Music Room
Selling a ticket is one thing. After the sale is made and the tickets in possession of the patron, there are several things that could go awry. During this class, you’ll be resourced to locate patron orders and perform any action on the order to set things aright!
Location: Green Room
Buy X Get Y and Price Code Dependency both give your patrons the option to cart a reward or dependant ticket in contingency with the required ticket in the cart. During this class, will discuss the similarities and differences between these two features and scenarios for their use.
Location: Music Room
Getting comfortable with managing orders? During Part 2, we’ll dive into the remaining order management tools you should have in your belt: Refunds, Exchanges, Reclasses, and Batch Printing.
Location: Green Room
Discover a variety of new and improved Etix features along with some hidden gems!
QUESTIONS?
Contact the Etix University Team with any questions regarding Etix Live: New Orleans. Tag @EtixWorld with the hashtag #EtixLive and let us know you are coming.
