You're invited to Etix Live!

Join us in Denver this May for Etix Live, Etix University’s client training workshop!  Space is limited, so please register by April 30, 2019.

Register now! Please click this link to sign up.


Boot Camp: Tuesday, May 7, 2019

Regular Classes: Tuesday, May 7 – Thursday, May 9, 2019


Etix Live sessions are on us! You're responsible for your travel and hotel stay.

What to Expect

  • Walk away as an Etix Expert after two days of in-depth training
  • Optional half day Boot Camps: Laying a Solid Foundation: Etix Boot Camp (Beginner Level), Tis’ Your Season: Package Boot Camp (Advance Level), and Members Only: Membership Boot Camp (Advance Level)
  • Etix Live classes are presented in a small classroom environment with an average class size of 25
  • Attend box office classes focusing on venue setup, performance creation, reporting and day-of-show tasks
  • Attend marketing classes focusing on social media, email best practices, and system marketing tools
  • Network with other industry professionals
  • Meet one-on-one with Etix Experts during learning labs
  • Downloadable reference guides to follow along with class content
  • Free breakfast included in Etix Live hotels
  • SuperShuttle discounts for easy transportation to and from the airport
  • …and more!

Hotel Information

There are a limited number of rooms secured at $179 a night at the Homewood Suites by Hilton Denver Downtown and the adjacent Hampton Inn & Suites Downtown-Convention Center.

  • Please help us keep Etix Events affordable as the event continues to grow by emailing us to book in  the Room Block for Homewood Suites or at the Hampton Inn.
  • The Etix Live hotel rate has been negotiated to keep costs down for you, and we are able to receive a better rate for the meeting space and thus keep registration complimentary.
  • Rooms are available for check-in starting May 3 and check-out May 13. We recommend arriving in Denver on May 6 and departing no earlier than 3:00 PM MDT on May 9.
  • Click this link to email us about a hotel room for the event.

Flight Information

Secure your discounted flight rate with anyone flying to Etix Live: Denver with Delta Airlines or United Airlines now.

DELTA: Be sure to enter the MEETING CODE: NMT2C in the box provided to receive a discount. The box is labeled “Meeting Event Code.” Note: The code may already be filled in for you.

Reservations may also be made by calling the Delta reservations line at 800.328.1111 MON – FRI from 7:00 AM – 7:00 PM CT.

UNITED: Be sure to enter the MEETING CODE: ZGWT473405 in the box provided to receive a discount. The box is labeled “Offer Code.”

Schedule at a Glance

Tuesday, May 7

Foundation Boot Camp: All Systems Go

Review our Etix Dictionary and gain familiarity with the resources Etix University has made
available to you!

Foundation Boot Camp: Create Performances

We'll cover the basics and specifics to equip you and your staff with the knowledge to build and review your performances.

Foundation Boot Camp: Financial Reporting 101

This class will lay the groundwork for understanding reports by covering the fundamentals.

Package Boot Camp: Create Packages

From creating full-season, flex and flex with group packages to setting up prices, we’re covering the necessities to ensure you and your staff hit the ground running.

Package Boot Camp: Manage Packages
We will cover how to edit package details, distribute the price of your package and more
Package Boot Camp: Subscription Management
Learn how to set up Account Manager for your patrons and gain comfortability navigating all features that accompany this season subscription management tool.
Package Boot Camp: Reporting

We will discuss package reports in depth and how to interpret the information they provide.

Membership Boot Camp: Create Memberships
Learn how to implement the membership platform for your organization and ways to give your members discounts and specials not available to the general public.
Membership Boot Camp: Manage Memberships

Learn how to manage your current members through subscription updates and renewals. 

Membership Boot Camp: Reporting
Review the membership reporting suite to find the best report to track sales and view member activity.
Our House: Venue Management
We’ll show you how to review the Venue/Promoter Public Info page and online page view to provide the tools needed to make changes to this page on your own.
Marketing Class with Rockhouse Partners

Session details coming soon!

Responding to Chargebacks
We'll share knowledge that has helped us increase our win rates, including information to include in your responses.
Creating Usernames and Granting Permissions

We'll cover creating usernames for staff who need access to the Etix system, and how to grant role-based permissions at the venue or performance level. 

Minimizing Fraud

Learn the differences between "friendly fraud" and other kinds of fraudulent activity, and what Etix has implemented to help reduce your risk before and after a transaction. 

Event Series Creation

This class will cover all the details associated with the Event Series feature, which allows you to tie multiple performances together to create a sales link or run specific reports. 

System Fraud Tools

Minimize the impact of fraudulent orders by learning how to use customer limits, zip code restrictions, and the multiple customer order report.

Wednesday, May 8

Inventory Management
Learn how to control your inventory and adjust on the fly.
Advanced Performance Management
Ready to take your performance management to the next level? Join us for this class, which will teach you how to create your own print-at-home ticket, preview your cobrand, and more.
Marketing Class with Rockhouse Partners

Session details coming soon!

Seating Chart Review

This class will cover the multiple steps to ensure your seating chart is correct before you sell the first ticket. 

Making ADA a Breeze

Selling accessible tickets through all sales channel is the law. We'll cover the steps you need to get your accessible seating on sale.

Selling Tickets

Master the art of selling through our various sell screens and determine which is the best for your business.

Venue Financial Reports

We'll cover a selection of accounting reports from the organization to performance level, and how to use reports to complement each other.

Client Services Secrets

In this session, we'll focus on sharing the tools that your Client Services team has to build or change performances.

Customer Profiles

A good customer database is crucial; learn how to create a. customer record, how this differs from an order, and why you want to keep this information consistent.

System Marketing Tools

Discover new ways to make your events even more profitable with our data-focused features designed to increase sales, boost brand awareness and grow your customer database. 

Order management
Handle customer service situations efficiently by becoming an expert in order search, reprints, and refunds.
Exchanges and Reclassing
This class will allow you to gain the confidence needed to exchange and reclass tickets successfully.
Elevate Your Event Life Cycle with Etix Analytics and Etix Community
Learn what data we can provide to reach your current ticket buyers and encourage them to come back with this close look at Etix Analytics and Community.
The Word is Out: Generating System Emails

This class will help boost your confidence in using our email capabilities within the system, including customizing confirmation emails and more. 

Ticket Reservations
If you have group sales or season tickets, the Ticket Reserve function is crucial. Learn how to maximize your capabilities in this feature.

Thursday, May 9

Creating Print-at-Home Layouts
Customized print-at-home tickets can generate revenue for your venue and enhance the look of your tickets. This brief class will have you creating your own in no time!
Day of Show Reporting
Learn which reports are going to help you settle with artist management, how to read scan reports, and investigate any questions that you may be asked during an event.
Enter Promo Code Here
Learn the difference between performance passwords, password protected price codes, discount codes and passcodes, as well as which options work best for your venue marketing initiatives and plans.
Cash Drawer Management
Learn how to use the Etix Cash Drawer feature, which allows supervisors to record the sellers' starting bank, money added or removed from the bank, and track sales for easy settlement at the end of the shift.
Day of Show Printing
In this class, we will cover everything from batch printing Will Call to resetting the batch print if an error has been made.
Card-Specific Presale
Has a promoter asked you to set up a card-specific presale or to let their cardholders enter a special number to buy tickets? This class will explain the process so you can create a custom link for these cards on your own!
Seller's Cash Reports
In this class, we’ll review commonly used cash reports and discuss the most helpful reports as identified by class peers. We’ll then point out where to locate these reports and how to read them.
Day of Show Scanning
This advanced class that will cover reviewing and setting up scan parameters. If you have wanted your ticket to scan three times a day for a week but didn’t know how to ensure this was set up properly, this class is for you.
Buy X Get Y
Learn how to set up a Buy X Get Y offer on your general Admission performances, how it appears to patrons, and the reporting for offers.

Justify Your Trip

Invest in your career as an entertainment business professional. Invest in your venue. Invest in your patrons. At Etix Live you will walk away as an Etix Expert after two days of in-depth training with our Etix University instructors plus an optional half-day boot camp.  Etix University will offer classes focused on the Etix system, marketing, and venue management. This event has been an invaluable platform for clients of all verticals to come together in one place for networking and training.  Take what you learn back to your staff to help them provide your customers with the best experience. Tips to justify your trip:
  • Communicate to your supervisor the benefits of attending Etix Live and what you can bring back to your organization
  • Offer to share what you learned with others in your organization
  • Share reference guides with your staff.  Reference guides will be posted on the Etix Knowledge Base prior to the event. Check out the classes from our last Etix Live in Orlando!
  • You can show off all the benefits of attending to your supervisor using the template provided here.


Contact Etix University with any questions regarding Etix Live! Denver

Tweet us @EtixWorld with the hashtag #EtixLive and let us know you’re excited for Etix Live! Denver